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What do we do?

Know Social Media offers end-to-end social business services to organisations of all kinds. We focus on well planned social media activities that are sustainable and offer better long-term prospects based around organic growth. Know Social Media also provides advice around free, easy-to-use online technologies, web development and online market places.

We are an innovative, ethically-minded business with genuine concern for clients. Ultimately we want to establish and foster long-term, fruitful relationships with those we work with. This ethos, combined with extensive knowledge and experience was recognised in the 2010 Westpac Business Excellence awards in which Know Social Media was a finalist. 

Shown below are four broad categories of service and their associated activities. There is a natural flow from one category to the next - beginning at Strategy and finishing with Support. Feel free to enquire to see which category or combination suits your specific business needs.

Strategy

Develop clear social media plans to complement existing business goals:
  • Evaluations
  • Analysis
  • Recommendations
  • Tactics
  • Tools
  • Policy

Education

Design and deliver teaching resources to jumpstart and prepare organisations: 
  • Tips
  • Workshops
  • Seminars
  • Training
  • Coaching
  • Screencasts

Deployment

Implement social media strategy over a selection of services:
  • Execution
  • Competitions
  • Integration
  • Setup
  • Branding
  • Infrastructure

Support

Provide continuous improvement, care and troubleshooting after deployment:
  • Reviews
  • Reports and analytics
  • Retainer agreements
  • Advice
  • Problem solving
  • Community management

Know Social Media is frequently involved in a variety of events such as workshops, panels, seminars, etc. Check the events on the Facebook Page to see whats going on. Note, however, that some are private events.
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